I enjoy discovering solutions:
Using design to help people, and building strategy through user research.
Tara Robert
Working with customers for over 10 years, has made me develop a solid background in Customer and User Experience. While working for Booker Software I had a variety of roles throughout the years.
During my role as Senior Training and Development Specialist, I helped lead a small team which developed and facilitated live training webinars, videos, custom training, and onsite training. My interest in training led me to discover my passion for UX design and Product management.
After graduating General Assembly in 2015, I incorporated my UX and Product Management skills into my work at Booker Software. Examples of my achievements in these areas include: Improving their Help Center site by building a better search engine and training path, analyzing user research for their mobile and desktop applications, and developing and planning their Customer On-boarding journey. All of these achievements drove a higher customer retention rate which my team and I were very proud of.
This year I received a Software Product Manager certification from the University of Alberta to further expand on my skills and continue using Agile Practices.